How to Change the Norton Setting to Permanently Ignore the Specific File?

f:id:nortonsupportau:20180115194151j:plain

Installing the Symantec 360 program allows its sonar and scanning technology to deeply scrutinize the each and every file that you open in your computer system. It notifies you when it detects the malicious file while you work. If it flags that the file is safe then it isn’t a threat. However, some time in order to do that, it identifies some of the valid files as a threat. So if you are convinced about that the file is safe then you can keep it in a Norton exclusion list so that your security application ignores that file in future.

So here Norton Support Australia presents you with the complete solution by which you can readily accomplish this specific task.

  • Go to the window search box and type “Norton”. You will get the list in which you have to select the “Norton 360” icon when it appears in the program’s main screen
  • Open its setting and click “Scan and Risks” tab followed by the “Antivirus” option.
  • Scroll-down in the newly-opened list and go to the “Extension/low Risk” section. Open exclusion window by clicking on the “items to exclude from the scan” followed by the “Configure” link.
  • Click on the “Add” button in the drop-down menu and then click your folder and file which you want to keep on the exclusion list. Click “Browse” to view your file and folder, select all your files and click “Ok” twice.
  • Doing so, Norton will keep those file on the exclusion list. Click “Apply” when done then click “Ok”.
  • You can also keep your files to real-time exclusion list by clicking on the link “items excluded from the auto protect, sonar and download intelligence detection”. You have to follow the same procedure as you followed in previous steps.

These are the steps our experts have explained you. But these steps don’t fully assure you to accomplish this task as it might be complicated in case of some other additional issue you face with this security software. Therefore in case of any glitch, it is better to get in touch with the experts. So feel free to contact our experts via toll-free Norton Support Australia 1800-921-376. They will not only assist you with this particular issue but also provide you with a well-described solution in some other similar issue.

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